Why Should I Hire a Community Manager?

Let’s talk community management. Community management is one of the top things my clients are looking for when they come to me for services. Many businesses don’t realize how time consuming it can be to keep up with daily posts, responding to customer inquiries, following likeminded brands and individuals, etc. So, you might be asking yourself, why should I hire a community manager? Well, luckily, I have a few really good reasons.  

1.     Time Management. As a business owner, you don’t always have the time to dedicate to social media, and that’s ok you’re trying to run a business after all! Hiring someone to manage your social media communities will not only take the stress off your plate, but it will make your customers more loyal to your business because they will not be waiting hours and sometimes days for a response.

2.     Customer Response Expertise. Community managers know how to handle customers in a public forum like social media. It’s important to work with someone who has experience in this space, because they can help you navigate both positive and negative inquiries that happen on social media. It’s not always easy to know what to say or how to handle a situation and working with an expert like Merely Chic Social will help you avoid a PR nightmare.

3.     A Sense of Community. One of the main reasons your business should be on social media, is to cultivate an engaged community. A professional community manager will help your brand create a sense of community on your channels through creating a tone and voice, building relationships with your followers and fans, and creating an engaging community. When you have someone managing the day-to-day communications across all your social media platforms, you will begin to see your community come to life!

Interested in working with a professional community manager? Reach out today to get started and be sure to schedule your free 15-minute consultation call right here on my website.